Organizations today are facing escalating challenges to support their IT and application needs and uptime of their end-user IT infrastructure. As such outsourcing the entire IT functions to gain greater efficiency has evolved into a norm for most of the organizations. However it has given rise to several uncertain propositions as majority of outsourcing arrangements fail to achieve their original objectives. Organizations have to thus be careful in selectively outsourcing, or out-tasking specific IT functions to specialized out-sourcing service providers. Veeram Infotech is one of those organizations that have realized the advantages of using a new generation of web-based, service desk automation platforms to provide outsourcing services.
These days, in order to perform better employees in numerous organizations are becoming more and more dependent on computer systems and various enabling software/tools. For corporate end-users and other third-parties every service desk renders a Single Point of Contact (SPOC) to fulfill their IT needs. Conforming to an ideal situation, the service desk proactively keeps informed end-users and business executives of all service related actions, events and changes that might impact them in some way or the other. The service desk automation platform used by Veeram Infotech under (IMS) Infrastructure Management Services provides a fully integrated set of management functions that can be easily deployed and utilized via the internet. The intuitive user interface and unified functionality makes the solution cost effective and scalable to meet the evolving needs of employees of any organization. It holds the centerpiece for successfully operating an Information Technology Infrastructure Library (ITIL) based IT Service Management (ITSM).